Customer response. Managed for you.
Your customers do not wait for business hours.
Give them answers, keep good enquiries moving and free your team to focus on the people in front of them.
Primi Marketing sets up and manages the conversations around your business—from the first question to appointments, follow-up and repeat visits.
See the possibilities using your own business website.
Learn how the managed service works →
Canadian-owned. Built for small, owner-operated businesses.
I saw your offer. Can I book tonight, or do I need to call tomorrow?
You can book directly online. Here’s the booking link to check the available options and complete your reservation.
A clear next step—even after the desk closes.
Your team is alerted, with the conversation and request ready to review.
Illustrative hospitality conversation. Live availability and confirmation stay in the property’s booking system.
Faster answers
While interest is fresh
More next steps
From question to action
Fewer interruptions
For you and your team
Human control
Where it matters most
A small team has enough to do
Good service should not depend on who has time to check the inbox.
A guest is waiting at reception. A client is in the chair. You’re out on a job. Meanwhile, someone online has a question—and may move on before you see it.
Keep the personal service.
Lose some of the repetitive work.
Routine questions get a prompt, useful response. Interested customers get a clear next step. And when a conversation needs judgment, your team gets the request and the context—not another mystery notification.
- 01 They discover you
- 02 They get an answer
- 03 They book, enquire or buy
- 04 The right follow-up brings them back
What Primi takes care of
One service. More of the customer journey covered.
Answers, bookings, sales conversations and follow-up work together—so you are not piecing together another set of tools.
01
Answer the questions that keep coming back.
Give customers helpful answers about your services, hours, location, policies and next steps, around the clock. Share useful links, photos or documents when they help.
“What time is check-in?” gets answered while your front desk welcomes arriving guests.
02
Turn interest into appointments and direct bookings.
Ask the right questions, identify what someone needs and help them take action. Schedule appointments through a connected calendar, or guide guests to your existing online booking system.
A salon enquiry can become an appointment. An inn’s guest can reach the direct booking page without waiting for a callback.
03
Make the conversation after the ad count.
Respond to people who message from your ads, capture their needs and guide them towards the offer. Move eligible Facebook and Instagram comments into a useful private conversation.
Your promotion attracts attention in the evening. The questions can still be answered while that interest is fresh.
04
Follow up without starting from scratch.
Re-engage quiet leads, follow up on quotes and, with your shop connected, help customers return to an unfinished cart. Send timely messages and stop or change course when the customer responds.
Someone asks for a quote, then goes quiet. A thoughtful check-in can reopen the conversation without another task on your list.
05
Support customers—and spot the next opportunity.
Help people understand your products or services, answer common support questions and share relevant recommendations. Bring in your team for complaints, exceptions and decisions that need a person.
A customer asking about a service gets a useful answer and the related option that actually fits—not a generic sales pitch.
06
Make feedback and return visits easier.
Send appointment reminders, request feedback and reviews, and share relevant offers with customers who have given the appropriate permission. Stay in touch without manually working through a list.
After a visit, a customer receives a review request. Before their next appointment, a reminder helps keep it on their calendar.
Meet customers where they are
Their preferred channel.
Your service, connected.
Keep website visitors engaged while they browse. Answer social messages where people already spend their time. Continue the conversation through the channels your customers use.
Less inbox-hopping. More continuity.
Give your team a shared place to work with conversations, contact details, notes and assignments. Multilingual responses help customers ask questions in the language they are comfortable using.
Your team can take over a conversation when needed, with the history there to read.
We connect the channels that fit your customers and business. Messaging rules, account connections and consent requirements are built into the setup.
Managed means you are not left with software
You run the business.
We look after the response system.
We turn your approved information and service standards into a working system, then keep reviewing how it performs.
01
Set up around your business.
Your information, tone, services, booking routes and team responsibilities become the starting point. We connect the right channels and build the workflows.
No need to learn a platform before seeing the benefit.
02
Give your team a workable handoff.
Set clear response hours, assignments, notifications and takeover rules. Tasks and conversation summaries help staff see what needs attention.
The routine enquiry gets handled; the important one reaches the right person.
03
See what is working.
Review response activity, appointments, conversation outcomes and common unanswered questions. Use the evidence to improve the system and your customer information.
Learn what people keep asking—and where the next improvement will help most.
Service with a human at the centre
Routine handled.
Important stays human.
A helpful response system knows when to answer, when to offer a next step and when to stop and bring in your team.
Verified, everyday information
Hours, services, directions, preparation and approved policies.
A useful next step
An appointment, an enquiry, a product link or your direct booking page.
Judgment, care or an exception
Complaints, payment issues, reservation changes, sensitive requests and anything the approved information cannot answer.
Built for owner-operated businesses
Small teams. Personal service.
Not enough hours in the day.
The details differ by business. The need is familiar: be responsive without asking the owner or front desk to monitor every conversation.
INNS · MOTELS · SMALL HOTELS · RESORTS
More help for guests.
Less pressure on the desk.
Answer common questions, keep website visitors engaged and make direct booking easier to reach. Let your team focus on arrivals, special requests and the guest experience.
When a promotional offer is bookable in your reservation system, guests can follow the link and book after hours. Room inventory, rates and reservation confirmation stay in that system.
SALONS · WELLNESS · FITNESS · APPOINTMENTS
Keep helping the next client
while you serve this one.
Answer service questions, qualify enquiries, schedule appointments and send reminders. Give people a way forward without interrupting the appointment you are in.
HOME SERVICES · LOCAL RETAIL · PROFESSIONAL SERVICES
Keep good enquiries moving
while you are doing the work.
Capture the job or product need, collect the details your team needs, follow up on quotes and keep track of promising conversations.
Work with what is already working
Connect the conversation.
Keep the systems you depend on.
Connections to your calendars, customer records and other business systems let us fit response and follow-up into the way you already work.
No full-system replacement required.
Where a supported connection is available, conversations can work with appointment schedules, product information, order status and customer records.
We check the actual connection before promising what it will do. Your reservation, payment and other specialist systems remain responsible for the transactions they handle.
Missed calls to a connected WhatsApp Web number can also receive a text-back that opens a conversation. This is a WhatsApp messaging feature, not a conventional telephone answering service.
Your business. Your customer questions.
See what better customer
response could look like
for your business.
Explore a personalised chat demo using information from your own website—not a generic example you have to imagine applying.
We’ll review it and highlight where a managed response service could help your customers and take work off your team’s plate.
A relevant example. A clearer picture of what could help.
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